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1 Saddler St, Durham DH1 3NR, UK – 0345 740 4404
The bank is larger than the one in Windsor, Surrey. And they have a Premier section, which Windsor does not. So their customer service was shockingly sub par. I was really surprised that the Premier officer on the day did not want to help me even though I am a premier client. I tried to approach their premier guy, but he was on a mission to avoid contact. This is very annoying as HSBC tries very hard to sell its premium brand?! I was really confused. The reason I gave it a 3 star was because the young woman at the counter was the best part of the experience. She deserved a 5 star rating while her premier colleague and the older and less than helpful gentleman at the counter, who was dismissive and not very customer orientated, deserved s zero!. Ms. Kahlbom, brava. And thank you.
I've never had any issues with them, and I've banked there for over three years now. Unsure why everyone else is giving them low scores.
The Rivergreen Centre, Durham DH1 5TS, UK – 0333 399 0050
Overall a good starter experience with Atom Bank. Applied for a 1yr fixed savers account and although I had a few issues with the app at first, it worked fine the next day once the initial rush had died down. The rate was not great (as is to be expected given the state of the economy) but was still the best I could find, so full marks there. Where they do lose a star however is for their security. They insist that you set up three different types of login, two of which in my opinion are pretty insecure. The fact that these methods HAVE to be setup means that even if I don't use them myself, they are there for potential fraudsters to exploit. Very disappointing for such a new, tech based bank.
I have just opened a three year bond, no problems this bank came up with best interest rates recommended by Martin Lewis on his showed, government backed so this was the one for me.
12 Market Pl, Durham DH1 3NG, UK – 0345 788 8444
Had appointment to close account to be told it had to be done over the phone anyway because it was a weekend. At least they got me straight through to the right person on the phone
A new express banking system has been installed, it makes for very fast and efficient banking. Staff are extremely helpful.
9 Market Place, Durham DH1 3PN, UK – 0800 554 0814
Staff always very helpful and pleasant, nothing is ever too much bother.
The staff are good in helping out the customers!
73/75 Saddler St, Durham DH1 3NP, UK – 0191 384 3182
Really nice staff, super friendly and professional. Lovely new branch, bright and clean
9 North Rd, Durham DH1 4SH, UK – 0191 384 0561